Recently, I had the pleasure of departing from the brand-new Indianapolis International Airport, which opened in fall 2008. Designed and constructed after 9/11, the airport has an exceptionally user-friendly design.
Thanks to Interlude’s home pick-up service, I was dropped at the curb just outside the impressive ticket hall. At the old airport our limo service had to drop guests across the bridge due to security policy. This huge area had been intimidating had I not been greeted by one of the cordial airport staff, who directed me to the appropriate check-in counter.
Since I’d already checked-in online the day prior, I already had my boarding pass, so it was easy to check-in at the e-ticket kiosk and deposit my bag. With the new efficient automated luggage sorting system, I felt comfortable checking in 75-90 minutes early, instead of the old airport requirement of 2 hours. But I do caution you to be sure to check in your luggage at least 60 minutes prior to departure to minimize the chance of misrouting.
From check-in, I entered the Civic Plaza, a spacious domed area where I was again offered directions by one of the airport greeters. I found many choices for a quick breakfast before my flight. I chose locally owned Café Patachou, one of my favorites!
I was anxious to find out how much hassle it would be to go through security, but the new design worked very efficiently. There are three checkpoint lanes: green for families or slower passengers; blue for casual travelers at the intermediate level, who travel 1-3 times per year; and black for experienced travelers who know the rules and arrive at the checkpoint ready to go through efficiently. Again, I was pleased by the friendliness and professionalism of the security screening staff.
Traveling to my concourse for departure, I used moving walkways that significantly cut down on walking, and I found plenty of options for food and beverages. From an efficiency standpoint, my experience was definitely hassle-free as well as esthetically pleasing, since the airport was designed with lots of natural light and artwork throughout, from glass murals and terrazzo floor designs to sculptures.
I am very happy with the new airport and feel that anyone using it on one of our tours will have a great experience!
Image courtesy of www.indianapolisairport.com.
–Jo Ann Carr
President, Interlude Tours
•To receive personal travel assistance, please call us at 317.913.0387 or email email@example.com.
•To sign up for our email newsletter, please click here.
•To RSS this blog, please click here.